Archive for the ‘Uncategorized’ Category

Early Resolution

Thursday, December 15th, 2011

Ever since Sprint announced availability of the iPhone, I’ve been swamped with questions and requests for help, primarily from SERO customers. Over the past few months, I’ve probably helped answer or resolve hundreds of customer issues.

I can’t keep it up.

You may have noticed at times that it’s taken me days to respond and I’m sure I’ve totally dropped the ball on some comments or emails.

Unfortunately, for many, I’ve become the default go-to source for any question to Sprint. That’s not a good situation for anyone. You need a more responsive answer (with authority) and I need to get back to my real life.

So, I’m implementing an early New Year’s Resolution. From now on, when I get questions, if they don’t start with “I’ve contacted employee care, but…” then I’m going to respond with “Have you contacted employee care?”

As a reminder, here are the two best e-mail addresses for getting answers to your SERO and EverythingPlus questions:

  • For support questions (questions from existing Sprint customers about your account, upgrading your account, etc.): everythingreferral@sprint.com
  • For sales questions (customers considering becoming a Sprint customer through the EverythingPlus program): everythingplus@sprint.com

Thanks for being a customer and for your patience with me.

Blessings,

Russ

Addendum: As Will notes in the comments, the Community site at sprint.com is also a great place to get help. Claudia wrote in separately pointing specifically to the section of the site best suited for SERO questions:

“The URL for the Plans forum where all SERO/EPRP questions should be asked is http://community.sprint.com/baw/community/buzzaboutwireless/plans.”

Observations: Uncategorized – January 20, 2011

Thursday, January 20th, 2011

Standard disclaimer: don’t take from my selections, ordering, headlines, etc. any indications of the interests or plans of my employer (if you do, you’ll undoubtedly be disappointed when they don’t play out.)

Observations: Uncategorized – January 1, 2011

Saturday, January 1st, 2011

Standard disclaimer: don’t take from my selections, ordering, headlines, etc. any indications of the interests or plans of my employer (if you do, you’ll undoubtedly be disappointed when they don’t play out.)

Russ’ Observation: Wireless products are displacing traditional products and mobility is disrupting all industries.

Observations: Uncategorized – December 15, 2010

Wednesday, December 15th, 2010

Standard disclaimer: don’t take from my selections, ordering, headlines, etc. any indications of the interests or plans of my employer (if you do, you’ll undoubtedly be disappointed when they don’t play out.)

Observations: Uncategorized – October 23, 2010

Saturday, October 23rd, 2010

Standard disclaimer: don’t take from my selections, ordering, headlines, etc. any indications of the interests or plans of my employer (if you do, you’ll undoubtedly be disappointed when they don’t

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play out.)

Unfortunately, the answer is “no”

Monday, October 4th, 2010

One question I’ve been getting a lot is whether someone can switch to SERO Premium if they used to be SERO, but switched to Everything Plus to get an iconic device. I’ve already answered this a few times in the comments sections of different posts, but let me make it clear here.

Unfortunately, the answer is “no” – no one can sign up for SERO Premium except for current SERO customers, even if you used to be SERO.

I apologize if that hasn’t been clear in previous communications.

I know there will be lots of comments about how that’s not fair. I’m sure that

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many folks never would’ve switched to Everything Plus if they’d known SERO Premium were coming. All I can say is, I’m sorry, but that’s how it is. As an Everything Plus customer, you are still getting an awesome deal – maybe the best deal in wireless (other than SERO).

Observations: Uncategorized: September 24, 2010

Friday, September 24th, 2010

Standard disclaimer: don’t take from my selections, ordering, headlines, etc. any indications of the interests or plans of my employer (if you do, you’ll undoubtedly be disappointed when they don’t play out.)

Psst – the SERO Premium Plans are now official

Friday, September 3rd, 2010

The SERO Premium plans that have been getting lots of discussion in the comments section of a couple of related blog posts have now been officially announced by Sprint. You can see the announcement here and read the FAQs here (look on the right side of the page for a link to Frequently Asked Questions).

Observations: Uncategorized – August 23, 2010

Monday, August 23rd, 2010

Standard disclaimer: don’t take from my selections, ordering, headlines, etc. any indications of the interests or plans of my employer (if you do, you’ll undoubtedly be disappointed when they don’t play out.)

Observations: Uncategorized – August 9, 2010

Monday, August 9th, 2010

Standard disclaimer: don’t take from my selections, ordering, headlines, etc. any indications of the interests or plans of my employer (if you do, you’ll undoubtedly be disappointed when they don’t play out.)