The employee accounts team has worked through all the complexities for folks who once were SERO but mysteriously were changed to non-SERO accounts with the same pricing and features. It appears that most folks who went through this switch were part of employee discount plans that are incompatible with SERO, since SERO is so low-priced that additional discounts aren’t supposed to be applied.
The employee accounts team has put in place a mechanism to quickly verify if someone used to be SERO and were automatically switched to non-SERO (in other words, don’t bother trying if you’ve never been SERO or if your account was switched to Everything Plus so that you could get an iconic device). If you’re in this camp (automatically switched), and you want to upgrade to SERO Premium, and you’re willing to give up any discounts you have on your SERO line, then follow these steps:
- Email everythingreferral@sprint.com with your account details (e.g. your account # or phone #) and the request to migrate to SERO Premium.
- You’ll get an e-mail confirmation back when your account has been upgraded to SERO Premium
- You can then call telesales, go to sprint.com, or go to a company-owned store to upgrade/buy an iconic device
- (If you buy from telesales or the web, when the device arrives, you’ll call employee care to activate the device.)
Let me know if you have any problems.