Archive for the ‘Power’ Category

Capturing the Power: Week of 2/24/08

Wednesday, February 27th, 2008

Bonus: Frost & Sullivan reports: Innovativeness and User Experience Fuel Enterprise Mobility Solutions Market

Mobility is a wonderful thing. As mobility gets built into all products and services, businesses need to learn how to both capture the power of mobility and manage the dangers introduced through mobility. Here are some examples of how the power of mobility is being applied to create competitive advantage:

Complete list here

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Now playing: Orange Juice – Moscow Olympics

Capturing the Power: Week of 2/17/08

Wednesday, February 20th, 2008

Mobility is a wonderful thing. As mobility gets built into all products and services, businesses need to learn how to both capture the power of mobility and manage the dangers introduced through mobility. Here are some examples of how the power of mobility is being applied to create competitive advantage:

Complete list here

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Now playing: Andrew Osenga – Just A Kid

Capturing the Power: Week of 2/10/08

Wednesday, February 13th, 2008

Mobility is a wonderful thing. As mobility gets built into all products and services, businesses need to learn how to both capture the power of mobility and manage the dangers introduced through mobility. Here are some examples of how the power of mobility is being applied to create competitive advantage:

Complete list here

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Now playing: Daniel Amos – Strong Hand Of Love

Capturing the Power: Week of 2^3=8

Tuesday, February 5th, 2008

Mobility is a wonderful thing. As mobility gets built into all products and services, businesses need to learn how to both capture the power of mobility and manage the dangers introduced through mobility. Here are some examples of how the power of mobility is being applied to create competitive advantage:

Complete list here

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Now playing: Carolyn Arends – Even The Wallflowers

Chirpy Service

Monday, February 4th, 2008

I recently spent time with leading mobility thinkers from across Starwoods Hotels and Resorts.? To prepare for the meeting, the Sprint account team described to me all of the cool ways in which Starwoods is already using mobility to improve the guest experience.? As we stood in the open atrium lobby of a Sheraton waiting for the meeting to begin, our account executive said “see, there it is.”? He was referencing the distinctive Nextel Direct Connect “chirp” that could be heard ringing down from floors above us.

Starwoods has implemented a program called Starguest Response.? We’ve all had the experience of being in a hotel and needing something – an extra towel, forgotten toothpaste, a drinking glass…?

The way these requests have generally been handled in the industry is that the call comes to the front desk.? The front desk takes a note and, if staff aren’t busy helping other guests, may send someone from the front desk to your room with your item.? More likely, they work through housekeeping, and eventually a message reaches someone who actually has what you need and gets it to you.

To dramatically improve the guest experience, Starwoods has issued a Sprint Nextel push-to-talk phone to all of the service staff.? When a guest has a need, the request is immediately relayed to the crew serving the guest’s floor, and almost immediately there’s a knock at the door to satisfy the request.

Starwoods has taken this concept a step further for meeting services.?

Many of Starwoods’ properties are prime locations for large events such as conferences and employee meetings.? For these large events, each Starwoods property has an extra 5 Nextel Direct Connect phones that are loaned to the meeting planners from the hosting company.? The phones are preprogrammed to make it easy to immediately connect with each of the various support groups within the hotel (e.g. catering, business office, room setup, etc.) providing peace of mind and rapid resolution for these meeting planners.?

In short, Starwoods makes these high performance clients very successful in the eyes of their customers, which of course translates directly into customer loyalty.

As you think about your business, consider the lessons from Starwoods and imagine how you can dramatically improve your customers’ experience and gain their undying loyalty, simply by putting the power of mobility into the hands of your frontline employees.

Capturing the Power: Week of 1/27/08

Wednesday, January 30th, 2008

Mobility is a wonderful thing. As mobility gets built into all products and services, businesses need to learn how to both capture the power of mobility and manage the dangers introduced through mobility. Here are some examples of how the power of mobility is being applied to create competitive advantage:

Complete list here

Capturing the Power: Week of 1/20/08

Thursday, January 24th, 2008

Mobility is a wonderful thing. As mobility gets built into all products and services, businesses need to learn how to both capture the power of mobility and manage the dangers introduced through mobility. Here are some examples of how the power of mobility is being applied to create competitive advantage:

Complete list here

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Now playing: Cord Of Three – Good

Capturing the Power: Week of 1/13/08

Wednesday, January 16th, 2008

Bonus: Art Rosenberg tells us “How Mobility and UC Will Really Change the Pace of Business Communications

Mobility is a wonderful thing. As mobility gets built into all products and services, businesses need to learn how to both capture the power of mobility and manage the dangers introduced through mobility. Here are some examples of how the power of mobility is being applied to create competitive advantage:

Complete list here

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Now playing: Brian Littrell – You Alone

Capturing the Power: Week of 1/6/8

Wednesday, January 9th, 2008

Bonus: Jack Gold identifies 7 Steps to a Highly Effective Mobile Strategy

Mobility is a wonderful thing. As mobility gets built into all products and services, businesses need to learn how to both capture the power of mobility and manage the dangers introduced through mobility. Here are some examples of how the power of mobility is being applied to create competitive advantage:

Complete list here

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Now playing: Ruth – Mr. Turner

Slow News Week

Wednesday, January 2nd, 2008

You may have noticed that I haven’t been posting my normal category posts this week. The companies and publications that normally feed these listings have quieted down for the holidays. Instead of posting a post each day with one or two links in it, I thought it’d be more productive to consolidate down to a couple of posts this week. Here’s the first one.

Converged Products

The most convenient way that mobility is getting built into products is through the convergence into the cellphone of capabilities that previously existed as standalone products. That way, those products are now with you and available for your use whenever you need them wherever you go.

Managing the Danger

In order to be winners in the new mobile era, businesses will not only need to capture the power of mobility, but also manage the danger. Highlighted below are recent examples of the danger of mobility and how some firms are beginning to manage it:

Capturing the Power

Mobility is a wonderful thing. As mobility gets built into all products and services, businesses need to learn how to both capture the power of mobility and manage the dangers introduced through mobility. Here are some examples of how the power of mobility is being applied to create competitive advantage:

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Now playing: Switchfoot – Love Is The Movement