Archive for the ‘Power’ Category

Capturing the Power: September 11, 2008 Edition

Thursday, September 11th, 2008

Mobility is a wonderful thing. As mobility gets built into all products and services, businesses need to learn how to both capture the power of mobility and manage the dangers introduced through mobility. Here are some examples of how the power of mobility is being applied to create competitive advantage:

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Now playing: Randy Stonehill – Still, Small Voice

Capturing the Power: August 27, 2008 Edition

Wednesday, August 27th, 2008

Mobility is a wonderful thing. As mobility gets built into all products and services, businesses need to learn how to both capture the power of mobility and manage the dangers introduced through mobility. Here are some examples of how the power of mobility is being applied to create competitive advantage:

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Now playing: Relient K – For The Band

A Different Kind of Mobile “Middleware”

Tuesday, August 12th, 2008

I’m just off the phone from a conversation with Mike McGuire.  Mike reached out to me because:

  1. We share a last name.
  2. He works with Sprint.
  3. He just read about me in the Virginia Tech Alumni magazine, making it clear that we’re both Hokies.
  4. He’d read my book around the time it came out.

I asked Mike what he does.  He described his company, Manage Mobility, as “middleware” between big companies.  He does a lot of work with very big corporations that are customers of Sprint, which is a very big corporation.  Since Sprint has our way of doing business, and these other companies have their ways of doing business, Managed Mobility serves as a business solutions provider to make everything go smoothly.  Managed Mobility duplicates some of what Sprint has, including a 1-800 number for customers to call for service and a warehouse for staging handsets before they get shipped to the customer’s employees, but these duplicate resources enable Managed Mobility to translate between how the two big companies each want process and information to flow.  It also allows Managed Mobility to provide a more personalized touch, configuring devices appropriately for each client.

I enjoy hearing about the smaller companies that really make the industry work.  At Sprint, we have great people and great products, but working with folks like Mike helps us to translate our strengths into a great experience for our customers (both the corporate buyers and the end users).

I asked Mike what kind of projects were most exciting right now.  He pointed to Vettro and their “Miss Utility” application (which I think may now be formally renamed to Vettro 360 for Damage Prevention).  This application is using the power of mobility to redefine the entire “One Call” or “Call Before You Dig” industry – faster response, lower costs, and fewer (life threatening) errors – what’s not to like about that!

 Thanks for the time today Mike, and for helping make Sprint a success!

Capturing the Power: August 7, 2008 Edition

Thursday, August 7th, 2008

Bonus: Research finds linkage between mobility and business success

Mobility is a wonderful thing. As mobility gets built into all products and services, businesses need to learn how to both capture the power of mobility and manage the dangers introduced through mobility. Here are some examples of how the power of mobility is being applied to create competitive advantage:

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Now playing: Michael Card – Walk With Me, Lord

Capturing the Power: July 25, 2008 Edition

Friday, July 25th, 2008

Mobility is a wonderful thing. As mobility gets built into all products and services, businesses need to learn how to both capture the power of mobility and manage the dangers introduced through mobility. Here are some examples of how the power of mobility is being applied to create competitive advantage:

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Now playing: Alathea – The Rains

Capturing the Power: July 11, 2008 Edition

Friday, July 11th, 2008

Mobility is a wonderful thing. As mobility gets built into all products and services, businesses need to learn how to both capture the power of mobility and manage the dangers introduced through mobility. Here are some examples of how the power of mobility is being applied to create competitive advantage:

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Now playing: Alathea – My Fufillment

Capturing the Power: July 1, 2008 Edition

Tuesday, July 1st, 2008

Bonus items:

John Cox asks “How will 3G data services affect the enterprise?

The Economist Intelligence Unit warns: “Prepare Now for the Tech-savvy Customer of 2013”

Mobility is a wonderful thing. As mobility gets built into all products and services, businesses need to learn how to both capture the power of mobility and manage the dangers introduced through mobility. Here are some examples of how the power of mobility is being applied to create competitive advantage:

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Now playing: Ben Shive – Out of Tune

How Bill Gates has changed how you work

Friday, June 27th, 2008

Today is Bill Gates’ last day as a full-time Microsoft employee. He’ll continue on as Chairman of the board, but it seems like a good day to reflect on the impact that the PC revolution, Internet revolution, and Mobility revolution have had on our everyday lives.

Back in November 1979, Paul Henson, Chairman of United Telecom (the company that would become Sprint) gave a speech to the Midwest Research Institute. The full speech is available here. Reading through Mr. Henson’s description of the work environment at a telecom company in the late 1970s gives us a pretty striking picture of how dramatically our work has been changed by PCs, the Internet, and Mobility.

Here are a few excerpts:

  • “You all know, and probably utilize, the time-honored practice of dictation with a secretary typing the letter after it has been drafted a couple of times and you have done some editing.”
  • “You may not realize that only 28% of all business calls are completed to the intended person on the first attempt. … We could solve that problem by sending hard copy, instantly, to the desk of somebody you want to communicate with – after you’ve tried your call, of course. If you don’t find your party in or available to talk, hit another button and have the hard copy transmitted. We’re working on it!”
  • “One wonders why in the world American business has tolerated this level of productivity in the white collar sector… I suspect it’s probably because some of those of us who call ourselves managers never thought it appropriate for us to learn how to use a typewriter or a cathode ray tube so that we could correct correspondence, speech drafts, and other hard copy material instead of asking secretaries or assistants to do so.”
  • “What will emerge is the so-called ‘office of the future.’ … It is going to revolutionize the way we do business, the way we communicate with our branch offices and our other business associates. We will be using a typewriter keyboard or reading information displayed on a cathode ray tube instead of dictating and typing those letters and mailing them out in neat little envelopes, wondering if they ever will be delivered!”

The revolution that Chairman Henson predicted is exactly what has happened over the past thirty years. Today, we can’t imagine dictation or typewriters or even cathode ray tubes in our offices. We can’t imagine “sending hardcopy” at a touch of a button as a futuristic concept that is hard to describe. We can’t imagine a world without voice mail (a capability also enabled by computer technology). And yet, it was reality not too long ago.

Capturing the Power: June 23, 2008 Edition

Monday, June 23rd, 2008

Mobility is a wonderful thing. As mobility gets built into all products and services, businesses need to learn how to both capture the power of mobility and manage the dangers introduced through mobility. Here are some examples of how the power of mobility is being applied to create competitive advantage:

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Now playing: Alathea – Leading Me Home

Capturing the Power: June 17, 2008 Edition

Tuesday, June 17th, 2008

Bonus: F&S: Unified Communication Paving the Way for Enhanced Business Productivity

Mobility is a wonderful thing. As mobility gets built into all products and services, businesses need to learn how to both capture the power of mobility and manage the dangers introduced through mobility. Here are some examples of how the power of mobility is being applied to create competitive advantage:

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Now playing: Bebo Norman – Long Way Home