Archive for November, 2010

Observations: Carriers - November 28, 2010

Sunday, November 28th, 2010

Standard disclaimer: don’t take from my selections, ordering, headlines, etc. any indications of the interests or plans of my employer (if you do, you’ll undoubtedly be disappointed when they don’t play out.)

Observations: Uses - November 24, 2010

Wednesday, November 24th, 2010

Standard disclaimer: don’t take from my selections, ordering, headlines, etc. any indications of the interests or plans of my employer (if you do, you’ll undoubtedly be disappointed when they don’t play out.)

Observations: Devices - November 22, 2010

Monday, November 22nd, 2010

Standard disclaimer: don’t take from my selections, ordering, headlines, etc. any indications of the interests or plans of my employer (if you do, you’ll undoubtedly be disappointed when they don’t play out.)

Observations: Services - November 19, 2010

Friday, November 19th, 2010

Standard disclaimer: don’t take from my selections, ordering, headlines, etc. any indications of the interests or plans of my employer (if you do, you’ll undoubtedly be disappointed when they don’t play out.

Finally - A Solution

Tuesday, November 9th, 2010

The employee accounts team has worked through all the complexities for folks who once were SERO but mysteriously were changed to non-SERO accounts with the same pricing and features. It appears that most folks who went through this switch were part of employee discount plans that are incompatible with SERO, since SERO is so low-priced that additional discounts aren’t supposed to be applied.

The employee accounts team has put in place a mechanism to quickly verify if someone used to be SERO and were automatically switched to non-SERO (in other words, don’t bother trying if you’ve never been SERO or if your account was switched to Everything Plus so that you could get an iconic device). If you’re in this camp (automatically switched), and you want to upgrade to SERO Premium, and you’re willing to give up any discounts you have on your SERO line, then follow these steps:

  • Email everythingreferral@sprint.com with your account details (e.g. your account # or phone #) and the request to migrate to SERO Premium.
  • You’ll get an e-mail confirmation back when your account has been upgraded to SERO Premium
  • You can then call telesales, go to sprint.com, or go to a company-owned store to upgrade/buy an iconic device
  • (If you buy from telesales or the web, when the device arrives, you’ll call employee care to activate the device.)

Let me know if you have any problems.

Observations: Applications - November 4, 2010

Thursday, November 4th, 2010

Standard disclaimer: don’t take from my selections, ordering, headlines, etc. any indications of the interests or plans of my employer (if you do, you’ll undoubtedly be disappointed when they don’t play out.)

Observations: Openness - November 3, 2010

Wednesday, November 3rd, 2010

Standard disclaimer: don’t take from my selections, ordering, headlines, etc. any indications of the interests or plans of my employer (if you do, you’ll undoubtedly be disappointed when they don’t play out.)

Beyond the Phone: October 2010

Tuesday, November 2nd, 2010

Converging products into a cellphone is one way that mobility is getting built into every product, but it’s not the only way. Every month, I’ll focus on devices that are integrating the power of mobility into products themselves in ways that create new value for the customer. Power up!

Recent Research: October 2010

Monday, November 1st, 2010

Research is good. Free highlights from expensive research reports are great. Here are some recent headlines: