Important Update to the SERO Premium FAQ

I like to bring good news, but in openly sharing, sometimes I have to be the bearer of news that won’t be seen as good by many.

An additional clarifying point

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has been added to the FAQ on the new SERO Premium plan. Read to the end of the paragraph below. I apologize if the next to last sentence effects you and dampens your excitement about the October 1 options.

What are the plan details of the new SERO Premium rate plans?

As of 10/1/10, there will be two SERO Premium plans available, SERO Premium 500 at $40/month and SERO Premium 1250 at $59.99/month. SERO Premium plans will match current SERO rate plans with two added features, Any Mobile Anytime and Unlimited GPS Navigation. SERO Premium rate plans will be compatible with all devices offered by Sprint. Only customers on a current SERO rate plan as of 10/1/10 will be able to swap to a SERO Premium rate plan. SERO Premium rate plans will not be discountable – customers on current SERO plans receiving discounts above and beyond the already discounted SERO rate will lose those discounts when moving to a SERO premium plan. 4G handsets such as HTC EVO 4G and Samsung Epic 4G will also require the $10 Premium Data add-on.

81 Responses to “Important Update to the SERO Premium FAQ”

  1. Tomas - University Place, WA says:

    Actually, Russ, is all current discussions I have seen about the new SERO Premium plans, it was already assumed by most that moving from SERO to Sero Premium was a $10 premium charge monthly, and that moving to a “4G” handset would incur an additional $10 monthly charge (total $20).

    I don’t believe most folks who are eligible for the new Premium service are objecting to the cost.

    Most of the objections appear to be coming from folks who were moved out of their older SERO plans by Sprint for whatever reasons (a number of them because of CSR training issues) and are now ineligible for the Premium service.


  2. Craig says:

    Quick question.
    I’ve been a happy SERO $30/month customer for 4 years. With all the talk of SERO Premium and preparing for the 10-01-10 launch, I decided to check my Sprint account online.
    My plan is listed in the Plan Details as Fair&Flexible 500 Access Chg and doesn’t mention SERO in the title. Obviously it’s SERO from the rate.
    I’m wondering if this will cause issues with upgrading to the impending SERO Premium plans?
    Hopefully not, as my dreams of having to decide between an EVO and an Epic would be dashed.
    Thanks for taking the time to consider this. Any advice would be greatly appreciated.

  3. Russ says:

    Craig – it’s not as obvious as you think. Sprint customer care reps apparently let lots of existing customers get SERO like pricing even though they weren’t eligible for SERO. I’m not saying that’s your situation, but just saying that your current plan by itself doesn’t indicate it once was SERO. The employee plan folks are digging into the situation. At this point it looks like it may not be resolved by 10/1, but they’re trying hard to get it resolved as quickly as possible.

  4. Elvin says:

    Im a Sprint lifer (11 yr+) and have currently what they call a Legacy plan $60 for 2 lines and 1000 anytime and unlimited data/text nights @ 7pm and was hoping to be able to have an add on of $10 +10 for an EVO phone would this be possible on THE 100110 date?

    Thanks RUSS for all your work/input!!!

  5. Russ says:


    As I’ve said before. I don’t have insights into what is planned for the non-Sero legacy plans, so I assume the answer is no.


  6. Jeff says:

    “SERO Premium rate plans will not be discountable – customers on current SERO plans receiving discounts above and beyond the already discounted SERO rate will lose those discounts when moving to a SERO premium plan. ”

    I’ve been on SERO for 3 years now (SERO F&F 500) – does this mean I can sign up for my company’s 25% discount (no plans to upgrade to the new SERO premium plans)? Have I been missing out?

  7. Russ says:


    No, discounts have generally not been applicable to SERO accounts. There are a relatively few exception accounts that were established with discounts on top of the SERO plan.


  8. Steve B says:

    I think I’m in the same boat as Craig. Russ, what would you suggest we do to verify whether or not we are truly on SERO? I have called CS several times and feel that no one has any idea what I am talking about. My wife is chomping at the bit for a new phone as her HTC Diamond is junk and pretty much has been since we bought it. I don’t want to go ahead and upgrade only to find out that I actually was eligible for SERO premium.

  9. Ken says:

    Hi Russ,

    Thanks for keeping all of us properly informed. Your explanation of what’s going to happen is clear. Your explanation of why Sprint is doing what it’s doing is clear.

    I’m just bothered by all of the legacy plan holders constantly asking if they will be qualified for the SERO Premium plans. I’m tired of them complaining. You’ve stated many times before that they do not qualify at this time, and the SERO-turned-F&F plans are currently being investigated. You’ve already given them all the information and answers that they deserve.

    Please don’t be put-off by those people and don’t let it keep you from sharing with us in the future. I just wanted to say that there are tons of us who appreciate the time and information you have provided and are -not- complainers… Thanks!

  10. Russ says:

    Steve B,

    The FAQ at says:

    “How do I know if I am an existing SERO or Everything Plus customer?
    You are a SERO or Everything Plus customer if you are on one of the following rate plans:

    Everything Plus Data 500 Minutes/1,000 Minutes
    Everything Plus Data Family 1,600 Minutes/3,200 Minutes
    Everything Plus Messaging 500 Minutes/1,000 Minutes
    Everything Plus Messaging Family 1,600 Minutes/3,200 Minutes
    SERO 500 Minutes/1,250 Minutes
    SERO/Everything Plus 5GB Connection Card”

    If your account doesn’t show up as one of these on or your bill, then you aren’t going to be able to take advantage of the October 1 new plans.

    If you originally signed up for SERO and haven’t done anything to change your plan, then you’re probably in the group that the employee plans team is working through now trying to figure out how to identify and resolve. Please be a bit more patient.

  11. Norm says:

    Hi Russ,

    Thanks for all your time and effort in keeping us in the loop (even with all the complaining), I am very grateful for everything including the rest of your very informative blog on mobile trends.

    I currently have a SERO F&F under contract until 10/11/11. Can I upgrade to the SERO Premium plan without signing a new contract and affecting my contract expiration date? I was planning on purchasing an Epic 4G outside of Sprint and keeping my end of contract date to align with the rest of my family’s T-Mobile contract expiration dates and then switching everyone to a 5 line Everything Plus plan since it will be cheaper.

  12. Russ says:

    Norm – you can change plans without impacting your contract termination date.

  13. John says:

    Russ, come Oct, 1st how does someone like myself on the SERO 1250 plan actually do the upgrade? Via our self service website? Via the everythingplus website?

    Thanks for everything you do.

  14. John says:

    BTW Russ, I agree that most were always assuming that any phone with a current $10/ up charge would continue to require that moving forward. Trust that many of us are still excited.

    I have a hard time seeing how I’d use > 500 minutes of non mobile minutes per month. Is there any restriction that I wouldn’t be aware of around what is considered a “mobile” number?

  15. Russ says:

    John – the FAQ at says:
    You can upgrade through any of the following channels: any Sprint-owned Retail Store, Telesales (888-882-4030), or You will not, however, be able to upgrade your device through a 3rd party dealer or national retail partner and you will not be required to provide a referring employee’s email address and CID in order to upgrade your device.

  16. Russ says:

    John – on your second question, here’s language from the Sprint site:

    Any Mobile, Anytime: Unlimited domestic calls from the Sprint network to and from ANY U.S. mobile phone regardless of carrier. Any network, any time. Applies when directly dialing/receiving standard voice calls between domestic wireless numbers as determined when the call is placed using indep. 3rd party and Sprint databases. Stnd. roaming rates/restrictions apply. Only available with select Sprint Plans and while on the Nationwide Sprint or Nextel National Networks (excludes calls to voicemail, 411, and other indirect methods).

    So, you have to be on the Sprint network (not roaming) when you call a U.S. mobile #. It’s determined to be a mobile # through a lookup to see which carrier the # is assigned to. I haven’t heard of anyone having problems with being billed for calls that were to a mobile #.

  17. Rachel says:

    Thank you so much for spending your own personal time addressing our issues. My question is this: If I upgrade my phone to an Evo, but I don’t want to upgrade my plan to the SERO Premium (because I won’t use the navigation or mobile to mobile anytime), could I continue to pay my normal $30 for SERO F&F 500 and then just the additional $10 for the SERO Premium Data, making my monthly plan $30+10=$40 + taxes?

    I don’t see the benefit in adding $10 a month for anymobile anytime because I never go over my 500 minutes a month, and I have a GPS in my car, so Navigation is not necessary either.

    Thank you again for your help with this matter. I appreciate your time!!


  18. Scott says:

    First, thanks for all your efforts to keep this community updated.

    Second, I apologize if this question has been answered in the past. I’ve looked and haven’t found the answer.

    Third and finally the question…I have a SERO 500 minute plan on Nextel and want to convert it to Sprint and upgrade to a new phone (obviously). I understand that I will have to get the new SERO Premium 500, but will I have any trouble converting from Nextel to Sprint? Also, I won’t be getting a 4G phone, but will be getting a smartphone, am I free to select any 3G phone on the SERO Premium 500?

    Thanks for your assistance!

  19. Russ says:

    Thanks Scott. I don’t think that’s been asked before. There’s no problem switching from Nextel to Sprint.

  20. Ricky says:

    Oh man, this is news to me – I waited patiently and 2 days before Oct 1, I find out I’m not on SERO, DOH!!!! I definitely signed up for SERO over 4 years ago and have been paying $30 for 500 mins since. This is what it says on my online billing statement now:

    Fair and Flexible Plan – 500 Anytime Minutes Included $30.00

    There is no mention of SERO… it sounds like this definitely means I won’t be eligible for SERO Premium come Friday (10/1). Really sad right now :(

    I hope the SERO team can figure out how to identify us old SERO users asap b/c I’m ready to drop $300 on a new phone and another $20+ per month for an Android device!


  21. Russ says:


    You aren’t paying $10 to get any mobile, anytime and navigation, you are paying $10 because these devices are much more expensive to run on our network. We just throw in AMA and nav for free. So, no, you can’t keep your current rate and not take AMA and nav.


  22. Rachel says:

    Thank you for your fast reply. I understand that these devices are more costly therefore we have to pay more. I don’t have a problem paying more for the 4G service. I was (and maybe still am) confused as to what my monthly charge will be if I upgrade to a 4G phone on Oct 1.

    Maybe a reader can answer this too, because I just hate to call customer service and fill up their lines. Which one below is correct if I upgraded to an Evo?:

    $30 SERO F&F plan
    $10 SERO Premium Data
    $40 total/mo


    $40 SERO Premium
    $10 SERO Premium Data
    $50 total/mo

    Thank you. Sorry to be so hard headed, but I’ve not ready anything specific that says the $10 for 4g service is an additional $10, just that it requires the SERO Premium Data plan.

  23. Ron says:


    A very big thank you for being an unofficial open line to Sprint.

    I have been a customer for 8 years and have in my hands an Evo, which I cannot wait to activate. Silly, question — what time can we begin to switch to the new plans? Midnight on the East Coast, our time zone (I’m in the Central), West coast?

    Again, thank you for all you do. You are greatly appreciated by many and not thanked enough!


  24. Russ says:


    Employee Care opens up at 8 a.m. eastern, you should call employee care at (888) 876-8381 to make sure you get set up correctly on the SERO Premium plan.



  25. Russ says:


    The answer is:

    $40 SERO Premium
    $10 SERO Premium Data
    $50 total/mo


  26. Sana says:


    Can a person upgrade to Sero Premium online or would they have to call employee care?


  27. Brian says:

    Hello Russ,

    Quick question, do you know if corp discounts apply to Premium Data upgrade fee? This would make make a decision to go normal family play /w my corp discount or to go SERO Premium. For example if I get a family plan is it:

    $130 – 23%
    +$20 Premium Data for 2 phones
    +$20 For 3rd Line
    Total: $140

    Or is it $130+ $20 + $20 – 23%
    Total: $130

    Or I go with new SERO which is $50 + $50 + $30 so similar features… similar costs.


  28. Glenn H says:

    I’m impressed with the blog responses here! Great work Russ.

    Unfortunately, I have a post with a question as well. Can I upgrade my phone and SERO 500 via the Web site? Let me describe what I’m seeing.

    It’s Oct.1, and I went to the I log in to my account. I click “I want to…Upgrade my phone.” In the page that pops up, there’s a link that says, “…check your discount eligibility without signing on here.” On the resulting page, I enter in my SERO 500 phone number as well as my billing zip code.

    The resulting information says I’m eligible for various upgrades; HOWEVER, the details say to take advantage of the offer, I’ll need a plan that’s $39.99/mo. or higher plan** and the ** footnote says, “Does not apply to Sprint Relay, SERO and Nextel Direct Connect Custom Plan customers.”

    My Account page specifically says SERO F&F 500, so I know I’m actually on the SERO plan. So I’m confused, if I upgrade my phone online I’m not eligible for a new phone discount? Please clarify.

    Thanks, in advance.

  29. Russ says:

    Sorry for the delay in responding to questions. I participated in an awesome event last night: which raised $950,000 for five great charities. (I didn’t get to play golf, it’s a busy time at work right now, but did get to attend the dinner.)

    Glenn H and Sana – It would be best to call Employee Care at (888) 876-8381. Thanks.

    Brian – I’m not following your specific example (I don’t know all the different price points), but I know Corporate Discounts don’t apply to SERO plans or Everything Plus plans, so hopefully that answers your question.

  30. Steve says:

    Hi, Russ,

    So I’ve gotten my SERO all squared away with Employee Accounts Group and am eligible to upgrade to SERO Premium. How much time do I have to upgrade? I’m kind of waiting until Sprint offers Windows Phone 7 Devices, and from all accounts that won’t be until The first half of next year. Will I be able to wait until then to upgrade, or is this a limited window of opportunity to get SERO Premium?

    Thanks for any light you can shed on this for me!

  31. Russ says:

    Steve – this isn’t a “limited time offer”, it’s a new plan available to existing SERO customers. If you want to make sure it doesn’t “go away”, you can upgrade to SERO Premium without upgrading your device and start enjoying the navigation and Any Mobile, Anytime benefits now. But I’ve seen no indication that SERO Premium is going away, so you should be fine waiting too.

  32. Dan says:

    Hey Russ, have a couple of questions for you about the new sero premium.

    I am currently on sero 500 (F+F 500) and I am paying $15 a month for text messanging, is unlimited text included in the new premium plans? I am already getting free Mobile to Mobile.

  33. Russ says:

    Dan – SERO Premium includes unlimited text.

  34. Leon says:

    Hey russ, ive been a long time fan of your site and ive been on sero since i was able to get the phone in my name :)

    i currently have sero 1250 i wanted to know if i cud try the sero premium 500 as anymobile would probably help me to not eat thru anytime minutes. my question is,

    1) Can we switch from ANY sero regular to ANY sero premium? for example: if i go from a regular sero 1250 over to a sero premium 500 can i switch to a sero premium 1250 if i see that im going over my anytime minutes?

    2) and just incase someone else wants to know, would it be possible to go from ANY sero premium to ANY sero regular (or vice verse)


    Viva la SPRINT!!! Putting customers first again!!!

  35. Russ says:

    Leon – as I understand it, the answer to both your questions is yes. (Of course, if you have an iconic device, you can’t switch to a SERO Basic plan.)

  36. Ricky says:

    Hi Russ and gang,

    I have great news! As mentioned in an earlier comment, I was on a F&F 500 plan with SERO pricing, but no mention of SERO in my plan. After spending a number of hours on the phone with customer care and going through agent after agent with no idea what I was talking about, I was finally transferred to Employee Accounts dept and spoke with an agent named Austin, who was EXTREMELY helpful and got me setup on SERO Premium in no time, explaining what must have happened to me and my account and sympathizing w/ my travails in getting to this point.

    Now that I’m setup with SERO Premium, I’m ready to drop into a Sprint store and pick up the Epic 4G!

    I was a temporarily flustered, but once again extremely satisfied Sprint customer. Thanks for all your help Russ and the gang!


  37. Shaun says:

    I have been a sprint customer for ~6 years. I have a Sprint Power Pack 2100 family plan and I have been restricted from upgrading to the android phones without changing to a different plan. Problem is that to get android on one phone, i would have end up paying ~60$ more a month, are there any plans on expanding this 10$ add on to other older plans? I know it would make a lot of people happy. Thanks

  38. Russ says:

    Shaun – I’ve answered this one a bunch of times. I haven’t heard of any plans to introduce a plan similar to SERO Premium for other legacy plans. That doesn’t mean that it won’t happen, just that I haven’t heard anything.

  39. Samantha says:

    Hi russ,
    Honest question, I have 3 sero f&f500 lines, since 2006 or so, but i have a corp discount on them, if i upgrade only one line will i lose discount on all 3 lines or just the one upgraded?
    id appreciate a response very much as you are the only one whose word i will trust!
    Thanks in advance :)

  40. Russ says:


    This might get a little complex. If each of the lines is on a separate account, then it’s easy. Just upgrade the one line to SERO Premium. You’ll lose the discount on the one line, but not the other two. If all three are on the same account, then you’ll need to split the one out on it’s own account and then upgrade that one to SERO Premium. I don’t know how hard that is to get done, but hopefully employee care can help you.


  41. Jackie says:

    Hi Russ,

    I have a question, lets say I’ve upgraded to SERO Premium and got the HTC Evo. A few months down the line, I’ve decided I wanted to go back to Sero Basic which is fine after reading the above threads. What happens to my HTC Evo?. does that mean I can’t use it anymore after spending $200 on the phone.? or I can still use it?. Can you clarify this please, Thank you.


  42. Russ says:

    Jackie – you can’t use an EVO on a Sprint Basic account. A few months in, you can re-activate your old handset (or another non-iconic device you have) and switch back from SERO Premium to SERO Basic. But if you activate your EVO again, you’ll be switched back to SERO Premium.


  43. Neal says:

    Hi Russ. Question: For those of us on non-SERO legacy plans (I’m on the Fair&Flex Family 800), are we doomed to the TP2 for the latest model (i.e. touchscreen, etc.) phone we can get? I understand we can’t get the Evo or Epic, and also cannot get the upcoming Samsung Transform. I have a contract renewal coming up soon, and would like to retain my employee discount (which would almost certainly vanish if I switched to any other plan), but would also like the freedom of choosing a better phone. Am I basically SOL?

  44. Russ says:


    As I’ve said before, I have no insight into planned changes for non-SERO legacy plans. Based on what I know, I’d say your handset selection will be limited. I don’t understand why you think you’d lose your employee discount if you moved to another plan. I thought employee discounts were applicable to, for example, the Everything Data plan.


  45. Neal says:

    Hmm..I thought that Sprint was cracking down on employee discounts, and I’m not sure I can prove my anymore. If what you’re saying is correct and that I can keep my discount even if I change plans, I take it EPRP plans are the exception?

  46. Russ says:

    There are a few types of plans that don’t allow employee discounts. Everything Plus doesn’t allow them. The new SERO Premium plans don’t allow them. It used to be you couldn’t use them with Simply Everything, but I’m not sure if that’s still the case.

  47. Jackie says:

    Hi Russ,

    I was thinking about waiting for the Iphone to come out in CDMA networks later in the 1st Quarter of next year. Have you heard any plans for the Iphone coming out for Sprint? Thanks


  48. Russ says:

    Jackie – If I had heard anything, you don’t think I could say anything, do you?

  49. Samantha says:

    Hey Russ, thanks for the timely response. It took me a while to get back to this thread, I honestly couldn’t find it.
    Regardless, whether this THE RUSS himself or a poor intern or employee reading this message, I just want to give you a much deserved THANK YOU.
    I am with sprint because of you RUSS!
    Sero because of you, and staying because of this personal experience!

  50. Russ says:

    Samantha – thanks for the encouragement. BTW – it really is me.

  51. Chris says:

    Hi Russ,

    Just a quick question…
    I keep all of my old phones and like to switch between them fairly often.
    At this time I cannot change phones online without having to my plan and of course the plans offered are not sero.

    Surely Sprint would save some $$ and time by getting this fixed? I am considering sending the EVO back if i can’t switch phones easily.

  52. Russ says:

    Chris – I don’t understand what you’re saying. Part of your sentence seems to be missing “I cannot change phones online without having to my plan”. Can you clarify?

  53. Tung NGuyen says:

    Hi Russ, Thanks you for your information.
    I am already more than 3 years Sprint Customer and really happy with my plan. My plan say: “Sero Premium 500 – Blackberry” : Is it a eligible Sero Premium plan ?? I do receive a letter from Sprint about 10/1/2010, my account will be upgrade to $40/ month, and I am eligible for upgrade to Evo for extra $10.
    I already had my Evo in my hand and cant wait to uses it. But i have been on the phone with Spring Customer Care for 2-3 hour and they keep transferring me around without any solution to activate my phone. What can I do? What number should i reach to activate my Evo ?

    Thanks you very much, I have been really patience with customer service but cant use my Evo yet .

  54. Russ says:

    Tung NGuyen – Guess what – you already are on SERO Premium! All SERO Blackberry customers were automatically upgraded. Since Blackberries already had a $10 extra charge for BIS (or whatever), they were just moved to SERO Premium and got the added bonus of Sprint Navigation and Any Mobile, Anytime. But, to answer your question, you should be able to activate your SERO by calling employee care at (888) 876-8381. If that doesn’t work, e-mail me ( with your Sprint telephone number and I’ll have someone call you to complete the activation.

  55. Tung NGuyen says:

    Thanks you Russ, Employee care do an excellent job :)

  56. Samantha says:

    I think what Chris above is referring to is the fact that an individual on sero premium cannot easily switch back and forth from a 4g device to a 3g device, without being prompted the change of plan page.

  57. Siva says:

    Thanks for all the info reg the SERO…. I somehow stumbled on this forum thru google. Well I have seen, you have answered this multiple times I believe but I got a question for you.
    I’m on Free and Clear 1000 + data + text for a while now and I have been with Sprint since 99. Now I want to change to EverythingReferral500 plan.. I keep getting turned down from Sprint CS…that I cant change my plan to the above… I would like to change my phone with an android device. I do get an employee discount on my plan..At this point I’m ready to forgo it if that is what it takes to get an Android device. Please advise. thanks

  58. Russ says:


    You mentioned that I’ve answered this one several times before. My answer hasn’t changed. The Everything Plus referral plans are for new lines of service. Existing customers can’t switch to them. That’s why you keep getting turned down by Customer Service.



  59. RJK says:

    HI, all. I just wanted to jump on to report a similar experience to the one that Ricky had (last post on Oct 3rd). I was showing on the Sprint web site as an F&F 500 customer (I got on SERO in May of ’07). I called 888-876-8381, refused to enter my Sprint number at the prompt, then tried a couple of reps until I hit the one that put me directly through to Employee Accounts. The rep there got me on SERO Premium in a couple of minutes. Android, here I come!

  60. Arun says:

    Hi Russ,

    I upgraded to Sero Premium without any issues. So then I went phone shopping. I tried 3rd parties first, and none were able to sell me 4g phones. They said my plan is inelgible for 4g. Then I contacted Sprint and they said the same thing. But according to your post, I can get any 4g phone by paying the $10 data addon each month.

  61. JoJo says:

    Does Sero Premium include all the features of the old Sero F&F 500 like unlimited data, 7pm nights and wknd and GPS..?

  62. Sixbadboy says:

    Hi Russ,

    I just noticed that Sprint had changed my SERO plan to SERO Premium effective 10/13/2010. I was not given a heads-up about this or any notice. I will be able to upgrade and renew the contract until June 2011. Can I switch back to my old SERO plan? Why people are all excited about SERO Premium plan just for HTC EVO 4G phone? Thanks a lot for your advice! Allen

  63. Russ says:


    I know that a number of folks who had Blackberries and were already paying an extra $10 were automatically upgraded to SERO Premium. SERO Premium includes the BIS capability, so the price stays the same, but those customers now have the additional benefit of Any Mobile, Anytime and Sprint Navigation. Is that what happened to you? What kind of phone have you been using on your SERO plan?


  64. Sixbadboy says:

    Thanks Russ! I used to pay $30 (have the service books pushed so I can get email and browser internet without extra charge) and I am using Blackberry Tour 9630. Is the feature “Any Mobile, Anytime and Sprint Navigation” available to my phone? Should I keep this plan and just wait until June 2011 to upgrade the phone? Take care!

  65. Russ says:

    Sixbadboy – yes, Any Mobile, Anytime (AMA) and Sprint Navigation should both be available to your phone with SERO Premium. AMA is automatic, when you dial other mobile users on any network, the call won’t count against your minutes. Sprint Navigation requires software on your phone, but it should have been pre-installed. Unless you have another non-smartphone device available to switch to, I doubt you have much choice except to stay on this plan and wait until June to upgrade.

  66. Russ says:

    JoJo – yes, SERO Premium includes all those features.

  67. Russ says:


    The FAQ explains that you can’t upgrade in 3rd party stores and I think I’ve mentioned that before. When you say you “contacted Sprint” – what do you mean by that? You should be able to do the upgrade at any Sprint-owned store or by calling Employee Care at (888) 876-8381.



  68. Chris says:

    Chris – I don’t understand what you’re saying. Part of your sentence seems to be missing “I cannot change phones online without having to my plan”. Can you clarify?

    of course. when i try to switch phones online i have to select a regular plan in order to make the switch. i should be able to switch from sero p with 4g data to sero p regular without having to call in to sprint in order to make the change.

    thanks! chris

  69. Arun says:

    Ok I was not aware of the third party exclusion, because I kept reading everywhere of people going to Bestbuy and Radioshack and getting it the Evo/Epic after a call to Sprint.

  70. Russ says:

    Chris – I checked into this. Since the SERO plans are blocked in the system (since they’re no longer available), you can’t select them. Unfortunately, that means that the online ESN swap capability isn’t available for SERO customers.

  71. Rajeev says:

    Hi Russ, I have been a loyal Sprint customer for over 12 years. I thought I was on a SERO plan all along and I’ve been wanting to switch to an Android phone (prob. Epic). I checked my plan and it is listed as Free & Clear Plan 1000 with 300 bonus minutes.
    I am also paying an additional $15 for Sprint Data Pack (this used to be called Vision)
    Is this eligible for Sero Premium?

  72. tom dashiell says:

    At one time i had the plan that Sprint 3rd party retailers get & i lost it. Is there anyway of getting back on it or a SERO Plan? I just renewed 2 phones for 2 years & got a $130. credit. Now i want to get a Samsung Tranformer, Sprint want match Best Buys’ Black Friday price. Can you help on either issue? If so please advise.


  73. jack says:

    hi russ- thanks a ton for answering all these questions about sero. and i also enjoy reading your views on the industry (i especially liked your apple big bell dogma post).

    2 questions pertaining to sero premium:

    1) you mentioned a few times that we can switch back to sero basic after switching to sero premium. but a lot of the latest forum chatter seems to contradict that (once we switch to sero premium, apparently we can’t switch back to sero basic after 30 days). is that the case now?

    2) previously you mentioned that you can’t comment on wp7 devices because they weren’t announced for sprint yet. but it looks like sprint has confirmed that you are taking pre-orders from microsoft employees as of dec 8 for the htc wp7 phone. would you be able to comment at this time whether wp7 phones will be eligible for sero basic? if not, will they be eligible for sero premium?

    thanks in advance, and thanks again for the great blog posts and answering questions.

  74. Russ says:

    Sorry for the delayed responses. I’ve been too busy to do much with this blog lately.

    Tom – sorry, I don’t think there’s a way to switch you back. Kinda late to be responding to a Black Friday question, but retailers like Best Buy make their own pricing decisions with their own business reasons for doing so (e.g. as a loss leader to bring customers into the store). We can’t afford to match them all. Sorry.

  75. Russ says:

    Jack –
    I’ve again confirmed, customers can switch from SERO Premium back to SERO Basic in the first 30 days or after the first 30 days.

    Since the device still hasn’t been announced by Sprint, I don’t have any insights into whether it will be eligible for SERO basic (or if it even exists :)

  76. Rajeev says:

    Russ…any help with the Free & Clear plans? My centro is looking older and older each day. I’m paying (and have been paying almost 2x what the $30 SERO folks have been, and you let them go to SERO Premium…how about a F&C Premium plan?

    Sprint customer since 1999.

  77. Russ says:

    Rajeev – sorry it looks like I didn’t respond before. I apologize.

    As I’ve said several times, I really don’t have any visibility into any changes to legacy plans. Sorry.

  78. Shay says:

    Russ –

    I’m on the legacy sero 500 but upgraded to a HTC touch pro 2 in 07/2010 since the 2 years was up.

    failed to be informed on the 10/01/10 sero premium and 4G phone upgrade capability and jumped on a 2 year renewel.

    Will I be able to extend my contract or something to get a 4G phone at the upgrade pricing? (of course change to premium plan + 4G data).

    Thank you in advance.

  79. Russ says:

    Shay – unfortunately not. When you upgrade at the upgrade pricing, Sprint is eating $hundreds in cost in terms of what we pay HTC or Samsung or whoever. It generally works out because we make that money back over the life of the contract, but we can’t afford to offer the upgrade pricing again until the end of your contract.

  80. Eli says:

    Hi Russ,

    I know this conversation has been dead for a month but I have just read the Sprint press release today January 18th 2011 regarding the new $10 Premium Data charge for existing data customers. I had a few questions and concerns about this.
    1) Does this apply to Sero Premium customers who have since upgraded to Sero Premium after Oct. 1 2010 or not?
    2) The press release states that “Existing Sprint smartphone customers are not affected unless they upgrade to or activate another smartphone.” Does that mean if I am using a phone I cannot switch to another smartphone if it breaks without paying $10 a month for Premium data plan? Or does it mean when activating a new line of service not just a phone?

    A little concerned and confused and I (as would many sprint users) would appreciate your clarification on this matter.

    Thanx and all the best,


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