Observations: Openness – April 13, 2009

Standard disclaimer: don’t take from my selections, ordering, headlines, etc. any indications of the interests or plans of my employer (if you do, you’ll undoubtedly be disappointed when they don’t play out.)

2 Responses to “Observations: Openness – April 13, 2009”

  1. Aaron Marr Says:

    Wasn’t sure where to post this, but just a quick question that no one at Sprint or online can answer for me. Why on Earth can’t I listen to Sprint TV, Sprint Radio, or Pandora through my bluetooth stereo headset on my Samsung Instinct yet? The device is fully capable as evidenced by the work-arounds regularly discussed on the web. My brother’s HTC Touch pro can do it, which means Sprint’s service is fully capable of doing this. This severely limits the functionality of my device and service. I had envisioned watching the news or listening to some great music when I was stuck waiting for a business meeting or event, but I was met with disappointment after signing up for the Everything Family Plan, and getting my Instinct. I can’t listen to this stuff out loud, most of the time it would be rude or just plain disruptive. Half the reason why I waited as long as I did to finally sign up for a data plan, and get an Instinct was so that all of the bugs would be worked out. Surely this must be considered a bug. This is seriously a tipping point, a critical functionality, an inflection point, a threshold to fully using my device. I wish I could find 100 more ways of stating what a critical oversight this is. I know this isn’t the sort of thing you’re supposed to have to deal with, but you seem to be a very open and understanding member of Sprint’s executive team, and I would beg to ask why this functionality does not exist in my new phone. No one can get me a straight answer, and I’m hoping you can. If there isn’t a good reason, and that is finally understood to be the case, then perhaps we can finally get this problem fixed. Please just take a second to search online for what I’m talking about, and you’ll find a large community of Sprint users terribly frustrated with this limitation. Just this one fix could save Sprint from losing thousands of upset customers. Thank you very much for taking the time to read my comment, and I really hope to hear back from you.

    Best regards,
    Aaron D. Marr

  2. Russ Says:

    Aaron,

    Thanks for your note. I’ve touched base with the Instinct team. This is an issue that we want to resolve and we continue to attack it. Unfortunately, the technical challenges, especially when trying to get the audio and video to sync, are daunting, so I can’t set any expectations for when it may be resolved. I’m sorry I don’t have a more encouraging answer.

    Thanks,

    Russ

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